At Biovail Contract Research, our goal is to become your “Trusted Partners in Research”.

To ensure that we earn your trust, we strive to serve you well consistently, and to deliver excellent customer service at every opportunity. In support of this effort, the entire Marketing & Sales Department works closely with you to serve you well.

To ensure that you receive personalized service, we assign each client to a dedicated Account Representative. You can always expect prompt, excellent customer service with a smile from your Representative every time you need our service.

For prospective customers, our Manager of Business Development is available to assist you with your information and quote requirements, and to assist you with your upcoming project.

Contact the Marketing and Sales Department for the following services:

Proposal Development

• Issuance of Confidentiality Agreements and Other Agreements
• Study Design Proposal Submission
• Study Quote Development
• Study Contract Development
• Method Feasibility Assessment Submission
• Submission of Proposed Study Schedule
  

Project Communication and Management

• Regular communication with client and internal departments regarding all critical study information
• Project tracking
• Coordination with internal departments at Biovail to ensure timelines are met
• Resolution of issues which affect study quality, timelines, and payments
  

Service Customization

• We can customize any aspect of our services to your specifications.
• We constantly seek out ways to cater to your specific company requirements.
  

Priority Method Development

• Client-requested methods are given high priority in our method development schedule.
• For non-exclusive methods, Biovail incurs all method development and validation costs.
• We strive to complete method development prior to study start.
• We can supply a copy of the method validation report to the client prior to sample analysis start, upon request.
  

Sponsor Site Visits

• We’d be glad to host sponsor’s monitors during monitoring visits.
• We are also available to host sponsor’s site visits and/or facility tours.
  

Marketing Materials

Contact us for the following marketing materials about Biovail Contract Research:

• We can supply you with our Biovail’s latest validated methods list each time we validate a new method.
• We regularly extend invitations to our customers to Biovail-sponsored special events at specific meetings.
• We can send you our latest Biovail brochures, announcements, and other marketing materials to keep you up to date.

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